CoinPalace is one of the better-known bitcoin casinos on the web, with a very sleek site and a rich, black theme which can be reversed to white if you find it hard to read. Offering new promotions weekly and a big mixture of game providers, this is a good site for dipping into the growing world of bitcoin gambling for the first time.
Quick Facts
- Operated by Direx N.V in Curaçao and Direx Limited in Cyprus.
- Licensed and registered in Curaçao.
- Founded in 2013.
- Accepts: Euro, US Dollars, Swedish Krona, Canadian Dollar, Australian Dollar, British Pound, Norwegian Krone and Bitcoins.
- Available in Russian and English languages.
- First deposit bonus: 100% up to 1 BTC or 100 EUR and 200 free spins
- US Players are not allowed here.
Pros
- A whopping great Welcome Bonus Package up to 5 BTC or 500 Euros + 200 Free Spins.
- Broad selection of game providers.
- Well-made site with a good mobile counterpart.
- Sleek Live Chat system and friendly support.
Cons
- Restricted against US, UK and other players.
- High wagering requirement on bonuses.
- Could use some more creative promotions.
CoinPalace In More Detail
Registration
Registering is very straightforward here. You’ll find a link at the top right for signing up, then you only need an email address and username to get started. They ask for very little and it only takes a few seconds thanks to a very neat layout, but they also don’t check whether you’re from a country they can accept until it comes time to deposit. This can lead to disappointment when you get to the depositing stage.
You can easily fill in the rest of your details on your account page at a later date. They have a neat system for submitting documents and setting limits, which should be easy enough for anyone to use.
Bonuses and Promotions
The main welcome bonus here is a 100% match on your first deposit, up to 1 BTC. Alternatively, you can claim 100 EUR and 200 free spins. Note that the minimum deposit is 0.05 BTC, 1000 RUB or 20 in other currencies. You also need to wager through this bonus 40 times before you can withdraw, quite a high amount. Definitely check the terms before you accept this, as they also restrict which games count towards your requirement. On the plus side, the terms are very easy to find and read.
There’s a second deposit bonus of 50%, up to a maximum of 1 BTC or 100 EUR. So you have to deposit 2 BTC (or 200 EUR) to get the maximum bonus. Third and fourth deposit bonuses are also up for grabs: 50% up to 2 BTC or 200 EUR; 100% up to 1 BTC or 100 EUR, respectively. So you can get up to 5 BTC or 500 EUR in Bonuses if you deposit 4 times – not bad!
The promotions are well laid out and presented with some smart graphics. Regular promotions include: 25 free spins for depositing on Wednesdays; a 50% weekend reload bonus, activated instantly after a player’s 1st deposit during the weekend - maximum bonus is 0.25 BTC or 50 EUR.
The site sadly has no special VIP programme or loyalty bonuses for regular players.
Deposit and Withdrawal
Depositing and withdrawing are both pretty straightforward at CoinPalace. They have a smart layout which is easy to follow and naturally it favours bitcoins. You can easily enter bonus codes in the same section.
The minimum deposit is 10 EUR/USD, or there’s no minimum if you use BTC. The minimum withdrawal amount is 20 USD/EUR or 0.00012 BTC. Deposits and withdrawals are both listed as being instant.
Games and Software Providers
CoinPalace offers games from a variety of developers, including Softswiss, Quickfire, Endorphina, Pocketdice, Netent and more. Games can be a little slow to load, but they are of very high quality. Many have exceptional art. Some highlights include Jetsetter which features a sumptuous style and the simple but fun Brave Viking, a relatively new release.
You can also play several varieties of roulette, blackjack and baccarat here. Ezugi’s Live Dealer games are worth checking out in particular, for that brilliant hybrid of traditional and online casino action. Overall, a good mixture with plenty of special features. You’ll find huge progressive jackpots too; try BSG’s Diamond Progressive.
Mobile Casino
CoinPalace offers a mobile version of the site, which you can reach simply by pointing your phone or tablet browser to their usual web address. The site is nicely optimised for mobile, with a responsive layout and a neat sidebar menu. You should find it easy enough to use, even on a small screen.
The game selection does not appear to be significantly reduced for the mobile site, with table and slot games available as normal. There’s no app for this site, but the browser version does all you need and includes live chat support.
Customer Service
You have easy access to help here, thanks to a floating help button and live chat button on the right-hand side. This includes quick links to their banking information and some FAQs, though these are a little basic.
You can contact support via live chat or an email form, but sadly they have no phone number. Live chat is quick and gives you a waiting time if you’re in a queue, plus advisors seem to be knowledgeable. Overall, they have a good system which just needs a little more polish.
Security Questions
You have a secure SSL encrypted connection at CoinPalace and the site is clearly licensed and regulated by Curaçao. You’ll find certificates of trust from Ask Gamblers and Online Casino Reports. When it comes to fairness, the site is also certified by iTech labs, an independent body which checks random number generators. You can view this certification from the bottom of the CoinPalace homepage.
The site has a responsible gaming section. While it does not tell you a great deal about problem gambling, they do offer account limitations and self-exclusions for these purposes.
Conclusion
CoinPalace is a very strong bitcoin gambling site. You can use various currencies here alongside bitcoin, plus they have very clear credentials and proven fairness. This is an ideal starter site for someone who wants to try bitcoin gambling, as they host games from a mixture of providers, including some of the highest quality games from Microgaming. The design of the site is smart and has some friendly mascots, but it could be a little more user-friendly in places.
Rating: 3.9/5
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